Most projects are billed at an hourly rate. Time used plus applicable
materials and expenses will determine the total cost. Clients
are billed for services provided. Time and materials dedicated
to the successful completion of a request made by the client is
billable.
Project Billing
Project billing is available. To receive a binding quote, client
submits a detailed written RFQ as well FTP access to existing
websites. Quotes can be provided for work to be performed after
the existing files and server are accessed and reviewed. Project
development begins after project scope has been defined and approved.
Project specifications and scope are defined and approved prior
to development beginning. All content and media elements must
be finalized and submitted before development begins. Time sensitive
projects must have a complete, finalized project scope. All deadlines
and promises of service are null and void if client fails to submit
complete and correct information and all deliverables as agreed.
This can include but is not limited to:
FTP username/password
text content
finalized graphics
authorizations
signed terms of service
Billable Services Include:
Development, presentation of comps
Technical Supporta
On-Site Training, Instruction
Graphics Design
Web Design
Data Entry
List Management
Consultation strategy sessions
Photo Retouching
Writing, Proofing, Revisions
Maintenance, updates, revisions and additions
Targeted technology research
Programming (HTML, PHP, CSS etc.)
Professional recommendations transmitted electronically
Newsletter Distribution Services, i.e. Constant Contact
Blog Hosting
Scripts
Travel time as estimated via Google and/or Yahoo Maps
Parking cumulatively exceeding $10
Communication & Authorizations
Email is the preferred method for receiving requests, revisions,
specifications and approvals. All requests for services and information
must be in writing. Active clients will receive a written acknowledgement
within 24 hours. Clients not receiving a response within 24 hours
are asked to follow up with a voicemail message. Approvals must
be received as a direct reply in response to the original request
for authorization.
Hours of Operation
HourGlassGirl Productions hours of operation are M-F 10 am - 7
pm. HourGlassGirl Productions observes all national holidays and
is closed for business on days without bank or postal services.
Production
Projects are put into production once resources have been allocated.
The client will receive notification of project acceptance. Projects
are accepted and requests processed in the order they are received.
All deadlines and promises of service are null and void if client
fails to submit complete and correct information and all deliverables
in a timely manner as established within the project scope and
communications.
Hosting Solutions
Managed hosting services are available for clients who wish to
delegate domain purchases, DNS propagations, domain redirects,
domain renewals, and email mailbox configurations. Hosting is
pre-paid the first two months. Hosting is billed in advance with
billing periods of 2-12 months. Late payments will increase the
pre-paid period. 30 days written notice is required for clients
discontinuing hosting. Written notice to be mailed to payment
address listed on invoices. Client is required to pay for thirty
days from the date written notice is received. Data migration
and DNS transfer is initiated by the client upon receipt of final
payment.
CD Backup
HourGlassGirl Productions provides a hard copy back up of artwork
and design files upon request for a cost of $25. Client must request
and provide payment for shipping charges and any desired insurance.
Deposits
Deposits are required before work begins. Deposits range and reflect
the overall expected duration and complexity of the project. Most services are paid in advance.
Consulting Services
HourGlassGirl Productions offers consulting services for clients
who need solid information and professional guidance to develop
their web marketing strategy. Consulting services intended to
transfer knowledge and educate clients are paid in full when services
are rendered.
Payments
Payments are due before or upon completion of requests. Invoices not paid before the date specified on the invoice will be assessed a bi-weekly late fee. New clients and clients with a history of one or more past due payments will provide full payment before work begins.
Clients paying multiple invoices will provide payment in the amount
specified on each invoice. Checks must be made payable to Caroline
Tikhoniouk. Checks written out incorrectly and must be reissued
and late fees apply to any amount past due as specified on the
invoice. Mailing address is specified on invoices. Returned Check Fee
is $30
Electronic Payments
For added convenience, HourGlassGirl Productions accepts electronic
payments from approved processors. PayPal is the preferred online
payment processor for HourGlassGirl Productions. PayPal accesses
a transaction fee of 3% and a $1.50 check printing fee applies.
Clients requesting to pay via PayPal will note the PayPal amount
indicated on the invoice. If an amount is not calculated, client
will add 3% and $1.50 to the total cost of the invoice. Fees not
included in the payment, will be carried over to future invoices.
Taxes
Clients citing our services as a business expense or deduction
will notify HourGlassGirl Productions in writing by December 31st
of the filing year.
Copyrights & Intellectual Property
Content created, designed or otherwise
manipulated or styled remains the intellectual property of HourGlassGirl
Productions. Websites, newsletters, community profiles and application interface
contain the HourGlassGirl Productions name. Changes to the design or functionality requires a conversion to work for hire, prior to modification. Removal of references to HourGlassGirl Productions requires a conversion to work for hire. Removal of the HourGlassGirl Productions name is a violation of these terms and constitutes automatic conversion to work for hire.
Work for Hire Terms
Clients can utilize HourGlassGirl Productions services
on a work for hire basis. Project scopes will be billed
on a work for hire basis and client owns all rights to the content and finished product can be altered at will. All copyrights and ownership is transferred to the client upon receipt of final payment. If the project has
been invoiced a conversion fee – equal
to 25% of the project total – must be collected first.
